Your Shopfront is backed by a 30-day money-back guarantee, with one common-sense exception: once we've started building your site or you've taken possession of your source code, that work can't be undone. The exact terms below.
Subscription tier
Setup fee ($299, or $99 during our launch promo). Fully refundable before you submit your content worksheet. Once you submit the worksheet, our team starts building, and the setup fee covers that work, and from that point it becomes non-refundable.
Monthly subscription ($149/mo, or $99/mo for your first 3 months during the launch promo). Your first month is fully refundable within 30 days of the first charge. After your first month, monthly payments are non-refundable, but you can cancel any time from your customer portal. You'll only ever pay for the months you actually use. Cancellation is immediate; your site stays online for 30 days as a grace period.
One-time build
The $997 one-time payment is fully refundable for 30 days from launch, with one critical cutoff: once you've received the source code or pointed your own domain at the site, the payment is final. Source-code transfer is irreversible. Once you have it, we can't undo the delivery.
The optional $49/month managed hosting + edits addon follows the subscription rules above: first month refundable within 30 days, then non-refundable but cancellable any time with a 30-day grace period.
How to request a refund
Email hello@yourshopfront.com with the subject line “Refund request” and the email address you used at checkout. We process all refund requests within 5 business days. Refunds are returned to the original payment method via Stripe.
Edge cases
If you have a billing question that doesn't fit cleanly into the categories above (duplicate charges, accidental purchases, fraud claims, abnormally delayed delivery on our end), email us. A real person reads every refund email; we'd rather sort it out directly than hide behind a policy.